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Cornel N
1 reviews | Active since Dec 2023
06 Dec 2023, 10:12
Unacceptable
I ordered online on the 24th of November, delivery was supposed to be on the 30th. Phoned 3 times. Still no delivery from Greenstone. No updates. They called me, but could not tell me when delivery will be. Phoned again just to hold on for more than 10 minutes, no answer. This service is unacceptable. I ordered another item from them on the same day and that one was delivered the 28th. They use the excuse that it was because of Black Friday. Using my airtime No proper communication!!!!!
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Replies (2)
Leroy Merlin South Africa's replyOfficial
06 Dec 2023, 15:14Good day Cornel
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Leroy Merlin South Africa's reply06 Dec 2023, 15:14
Official
Good day Cornel
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
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Cornel N's updateReviewer Update
06 Dec 2023, 15:35Unfortunately the excuse is that the courier cannot find my address and attempted to deliver from the 28th!!!! Very strange that the cat house tree that I ordered on the same day was delivered a week ago and they found my adress!!!!! No excuse for bad service. Now they 1st want to confirm my adrress with the courier and revert back to me. Unacceptable!!!!
CN
Cornel N's update06 Dec 2023, 15:35
Reviewer Update
Unfortunately the excuse is that the courier cannot find my address and attempted to deliver from the 28th!!!! Very strange that the cat house tree that I ordered on the same day was delivered a week ago and they found my adress!!!!! No excuse for bad service. Now they 1st want to confirm my adrress with the courier and revert back to me. Unacceptable!!!!