*****ulently retaining money for items never delivered

We excitedly purchased several items from Leroy Merlin, and paid in full 2 weeks ago.

Since then, 1 Company did not honour their order, and Leroy Merlin almost immediately confirmed in writing we would not be charged, yet it has been 2weeks and we have still not been refunded.

Another item was retained by the courier, as it got damaged in transit. Yet again, Leroy Merlin had still not refunded us.

Apart from charging us and not delivering goods, several items were also damaged upon receipt.

It had been two weeks since *****ulently accepting payment for goods that was either never shipped or retained and not delivered.

We are receiving promises of payments, yet nothing is forthcoming. Stay away from this Company, you will have nightmares and not see your money.