Truly Disappointing Service

Purchased a pergola on 15th January and was sure to check stock levels as I do before purchasing on the site. After not receiving a confirmation of purchase email I decided to email your *** channel to query the status on the purchase and was advised by Alinah that the order will be sent to me in Durban by 18th January - she even went as far as saying she requested a tracking number from DSV and would forward that onto me as soon as she received it. Only after contacting them on the 19th was I then told that the item was out of stock! This is 2021 and if your web backend system data is not indicative of reality then you are clearly missing a trick. I do not have time to follow up with your support team on what should be a simple and painless transaction. A proper e-commerce system would have not allowed me to place an order to begin with, and perhaps if there was a small system glitch that allowed me to do so, I would have been expected to be contacted within 24 hours to be advised of the issue and subsequent next steps to remediate. Competent customer service is not an optional extra. Being my first purchase on your website - this will surely be my last!