SN
Sheila N
1 reviews | Active since Aug 2025
08 Aug 2025, 15:37
Trash customer care. Wrong item delivery
After many back and forth emails i have sent. There has not been a refund, which was lodged on 22 July 2025, after they sent me a wrong item. Ntokozo Khanyile advised that the matter was escalated to finance and they take 48hours to respond. It has been more than 48 hours, still no money in my account. I have sent her my bank statement to investigate and check that the money was not sent. All they do is waste your time and frustrate you even further. They are such a **** and you’ll beg for the service. Zero customer care or sense of urgency
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Leroy Merlin South Africa's replyOfficial
09 Aug 2025, 16:06Hi Sheila
We humbly apologize with regards to the delay of this and we are taking it up as a matter of urgency, Kindly note that we are following up with the Finance department on your refund and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and we are taking it up as a matter of urgency, Kindly note that we are following up with the Finance department on your refund and will be in contact with you soonest.
Leroy Merlin South Africa's reply09 Aug 2025, 16:06
Official
Hi Sheila
We humbly apologize with regards to the delay of this and we are taking it up as a matter of urgency, Kindly note that we are following up with the Finance department on your refund and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and we are taking it up as a matter of urgency, Kindly note that we are following up with the Finance department on your refund and will be in contact with you soonest.