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AB
Antonio B

1 reviews | Active since Apr 2010

24 May 2023, 19:00

TOTAL LACK OF CONSIDERATION FOR CUSTOMERS

Some companies should not offer an on-line service. In my opinion Leroy Merlin is one of them.

Why? On 16/05/2023 I received the following email from Leroy Merlin: "We would like to inform you that your order [number removed] which was placed with us at LITTLE FALLS on the 16/05/2023 has been picked up by our delivery partner. Please expect delivery within 3-5 working days"

To my surprise at 15h32 on Tuesday 23 May [6 working days later], I received a call from Leroy Merlin informing me that there is no stock of one of the items that I ordered. Clearly, the email of 16/05/2023 was misleading because my order had in fact NOT YET LEFT THE STORE.

This morning, I received the following SMS: “Your Leroy Merlin order [number removed] is out on delivery today. For queries, please contact ***.Track it here: [removed]” I planned to be home today to receive the parcel. It is now 19h00 and NO DELIVERY HAS TAKEN PLACE. Leroy Merlin did not have the decency to inform me that they would not be delivering today. A total lack of consideration. I am not surprised by the number of negative reviews here on hellopeter.

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 May 2023, 08:20
Official
Good morning Antonio 

 
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our delivery system was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that you will be directly contacted. 


AB
Antonio B's update25 May 2023, 12:20
Reviewer Update
Wait, IT GETS WORSE.

This morning [Thursday 25 May], at 08h15, I got a telephone call from Leroy Merlin’s courier informing me that they tried to deliver my order on Tuesday 23 May but there was no one available.

Incredible because that was the same day that Leroy Merlin phoned me [Tuesday 23 May at 15h32] to inform me that one of the items that I ordered wasn’t in stock and I agreed on an alternative.

SO, IF MY ORDER WAS STILL AT LEROY MERLIN AT 15H32 ON TUESDAY 23 MAY, HOW COULD THE COURIER HAVE ATTEMPTED TO DELIVER IT?