TOTAL ABUSE OF CONSUMER TRUST

So even after Leroy Merlin rep**** to my review, and I sent the order details through again, they have still not sent my order, nor even taken the trouble to inform me as to what was happening.

Clearly nothing but a mock public relations stunt because they got called out for their misconduct in public.

I did them the courtesy of replying in private, but I will now publish both their and my replies publicly.

So Leroy Merlin rep**** : Leroy Merlin South Africa's reply:

02 Dec 2019, 12:19

Hello Pieter, we would like to resolve your frustration. If you could please provide your invoice number and the details of the purchase, our team will delve into the matter?
#va

I don't understand why you would now suddenly pay attention. Why does it have to come to this?

I have left countless messages for an operator to call me back after I went through the same routine with 3 of your telephone operators : Lionel, Sibongile and Ayanda during the course of the last two weeks, all with the same empty promises.

If your reply had any integrity, you would find my e-mails and callback messages and respond to them promptly.
If it is not your intent to waste my time and money again, then please do what you say you would do and send my order through.

Order number : (only included in private reply)


So there it is. It very much seems as if Leroy Merlin is continually engaging in misleading and abusive behaviour.

I finally received my order.
Date delivered: December 10'th
Date ordered and paid : November 5'th
Lots of time, money and frustration to get to this point.