This is k**k online store. I bought carpets and I was not happy woth the quality of the carpets. Had to request for a return and refund. It has been over a month ,to date and no refund has been issued. Instead they send me emails which they never reply

Good day  Mo 

Thank you for reaching out to us.

Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our customer service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 900220.