They stole my time for nothing

No words to describe the horrible experience I had at the Leroy Merlin Greenstone store.

We bought 1 box of tiles amoungst other thing. We ask the lady that assists within the tile area who was wearing a doek and hair showing on the sides to her back to assist with the box and she went to check if the tile was available. She was gone for over 15 minutes, when she later came back she confirmed they had the tile.

We paid for the tile and it was time to collect the tile at the back. We waited for an hour and eventually complained mid waiting and after being told different stories, one of the guys from the back came and told us that they do not have that tile and he doesn't understand why it was sold to us to start with. This was after over an hour of waiting for this one box of tiles. We asked to speak to the Duty Manager and were informed his name was Alfred Baloyi and he was not helpful at all. It took him 40 minutes to see if they had the tile or not and we left without any feedback from him. To make matters worse, we had to deal with Nondumiso Dali's attitude for the duration of our wait. Treating us like she was doing us a favour for giving us the information we require and she was busy chit chating with a gentlement that looked like her friend or boyfriend.

I value people's time and mine even more and the time spent the will never be repaid in no way. We eventually requested a credit for all the goods we purchased. The attitude we recieved was as if we had ****** something from them.

I have never been treated this way and I hope that no one else experiences what we experienced.

I suggest training for the team there because there's clearly no leadership or problem solving skills there. Making innocent customers wait for tiles to be manufactured from wherever at our cost.

I actually wonder how long we woud have been kept waiting if we didn't hear the other employee talking about the tiles not being there.