AB
Andre B
1 reviews | Active since Nov 2019
14 Nov 2019, 11:26
They just ***** your money when you buy online
I placed an order online and my products were never delivered. I contacted them and I was told the products were damaged and they will now send new ones. I still have not received the products. I reached out again and was told they would get back to me, yet nothing. I have asked for a refund, but again have been ignored. It seems like they have now just ****** my money. No products, no refunds, no feedback. Beware, do not buy from them online at all
Helpful (0)
Replies (7)0
Replies (7)
Leroy Merlin South Africa's replyOfficial
14 Nov 2019, 11:29HI Andre, really sorry to hear about that, please give me your order number i will get back to you as soon as possible. #cs
Leroy Merlin South Africa's reply14 Nov 2019, 11:29
Official
HI Andre, really sorry to hear about that, please give me your order number i will get back to you as soon as possible. #cs
Leroy Merlin South Africa's replyOfficial
14 Nov 2019, 11:39Ok we will
Leroy Merlin South Africa's reply14 Nov 2019, 11:39
Official
Ok we will
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Andre B's updateReviewer Update
14 Nov 2019, 17:25Leroy asked for my number, which I provided yet no-one phoned me. I also tried phoning them again - yet no one answers. Warning to all who want to buy online from this store!! DO NOT BUY ONLINE
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Andre B's update14 Nov 2019, 17:25
Reviewer Update
Leroy asked for my number, which I provided yet no-one phoned me. I also tried phoning them again - yet no one answers. Warning to all who want to buy online from this store!! DO NOT BUY ONLINE
Leroy Merlin South Africa's replyOfficial
14 Nov 2019, 22:15Hi Andre sorry for the miscomunication.
after your message this morning we missed the opportunity to call you after your meeting. the team investigate what was wrong with your order.
i will follow up personally first thing tomorow morning and contact you myself. Cedric
after your message this morning we missed the opportunity to call you after your meeting. the team investigate what was wrong with your order.
i will follow up personally first thing tomorow morning and contact you myself. Cedric
Leroy Merlin South Africa's reply14 Nov 2019, 22:15
Official
Hi Andre sorry for the miscomunication.
after your message this morning we missed the opportunity to call you after your meeting. the team investigate what was wrong with your order.
i will follow up personally first thing tomorow morning and contact you myself. Cedric
after your message this morning we missed the opportunity to call you after your meeting. the team investigate what was wrong with your order.
i will follow up personally first thing tomorow morning and contact you myself. Cedric
Leroy Merlin South Africa's replyOfficial
15 Nov 2019, 11:12Hi Andre, i tried to call you twice this morning, just to let you know, looks like you chat with the team to confirm a delivry on monday. sorry again for th situation and feel free to contact me back. Cdric
Leroy Merlin South Africa's reply15 Nov 2019, 11:12
Official
Hi Andre, i tried to call you twice this morning, just to let you know, looks like you chat with the team to confirm a delivry on monday. sorry again for th situation and feel free to contact me back. Cdric
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Andre B's updateReviewer Update
20 Nov 2019, 10:30Leroy Merlin have rectified the mistake on their side. I have been contacted last week and management apologised both for the poor service and lack of communication.
I have received my goods in order, along with a hand written apology. I appreciate Leroy's attempts to rectify their mistake and the personal touch to ensure my goods were received as soon as possible. Although disappointed with the service, I know retract my comments around not receiving any goods in exchange for the money paid and will consider using them again in the future.
I have received my goods in order, along with a hand written apology. I appreciate Leroy's attempts to rectify their mistake and the personal touch to ensure my goods were received as soon as possible. Although disappointed with the service, I know retract my comments around not receiving any goods in exchange for the money paid and will consider using them again in the future.
AB
Andre B's update20 Nov 2019, 10:30
Reviewer Update
Leroy Merlin have rectified the mistake on their side. I have been contacted last week and management apologised both for the poor service and lack of communication.
I have received my goods in order, along with a hand written apology. I appreciate Leroy's attempts to rectify their mistake and the personal touch to ensure my goods were received as soon as possible. Although disappointed with the service, I know retract my comments around not receiving any goods in exchange for the money paid and will consider using them again in the future.
I have received my goods in order, along with a hand written apology. I appreciate Leroy's attempts to rectify their mistake and the personal touch to ensure my goods were received as soon as possible. Although disappointed with the service, I know retract my comments around not receiving any goods in exchange for the money paid and will consider using them again in the future.
Leroy Merlin South Africa's replyOfficial
20 Nov 2019, 11:11Thanks a lot Andre for your trust and your feedback. and again off course apologies for the experience. see you soon again ;-) Cedric
Leroy Merlin South Africa's reply20 Nov 2019, 11:11
Official
Thanks a lot Andre for your trust and your feedback. and again off course apologies for the experience. see you soon again ;-) Cedric