****, Theft and NO care for the customer

Purchased a Product online, received it and withing 2 days it went faulty. The portal did not allow me to log a return, so I had to go via the call centre.

a Supplier collected the product and since then not a single person have contacted me back regarding the refund. I have called 10+ times, escalated, been copied into emails between the supplier and leroy Merlin, talking about myself and the product, but I cannot communicate back to them.

Now the supplier is twisting the facts and refusing refunds or replacements as they state the matter was NOT relating to faulty products, Leroy Merlin is not driving the process and still holding onto my money.

The worst part is my product is with the suppliers, being mistreated and damaged further, but I have no say or control as the supplier refuses to speak to myself directly and blames Leroy Merlin head office.

2 Weeks without an item, without my money and nobody caring about this. LeRoy merlin Marketplace department is a **** and until this is rectified, I will advise eveyone to stay away as they are in the process of *****ing over R3000 from me.