The worst service imaginable received.

On 12 March 2022 we purchased a Bosca closed combustion fire place costing us in excess of R30k. We included installation in our transaction. Leroy Merlin Little Falls appointed Kandua (Kannotduathing) to undertake the installation. We were naturally under the impression that Kandua formed part of Leroy Merlin as the installation charge was paid directly to Leroy Merlin and we had no interaction with Kandua. On 19 March a so called vetted, certified and "suitably" qualified installer Emmanuel arrived without even a ladder. He informed me that he had installed many of the same closed combustion fire places. He proceeded to install the fire place which ended up a complete mess and a dangerous fire risk should it be used. He did not even have the basic installation kit. A qualified, professional and knowledgeable inspector was appointed to inspect the installation. This was undertaken on 8 April and his report submitted on 13 April highlighted numerous faults with the installation. On 22 April Francis/Linton a member of the Kanduanothing Management team together with Emmanuel the "qualified" Kanduanothing contractor arrived to see what needed to be done to rectify the dangerous eyesore. Initially it was agreed via WhatsApp that the necessary action to rectify the situation would be undertaken on 30 April. After discussing this with my wife I advised George of Kandua via WhatsApp also on 22 April that Saturday would no longer be suitable as we were having guests over for lunch and he should provide me with a few other alternative options. NO RESPONSE. I resent my message on 25 April STILL NO RESPONSE. In the meantime I had been in regular contact with Mirriam Sedutla of Leroy Merlin Little Falls. She did her utmost to get the situation resolved. Mirriam even communicated with me while she was booked off work sick. On 29 April I again took a day off work and visited the Little Falls branch in an attempt to resolve the matter. Francis undertook that "Rick" another "qualified" contractor would rectify the flue installation the same day. By 16:39 Rick had not arrived and I received numerous excuses. Mirriam Sedutla has given us excellent service and has gone out of her way to assist. She is the SHINING STAR in all this gloom and should be commended. Kandua is pathetic and tarnishing the image of Leroy Merlin. To date we have not been able to make use of our fire place after nearly 2 months as it poses a serious fire risk. Very sad indeed. Against my wishes Linton/Francis informed "PRO" will be on site "first thing" Saturday 30 April. I again mentioned that this would not suit us as our guests were arriving at 1pm. Saturday morning at 8:40am I received a phone call from Mirriam Sedutla asking if I was aware that the Kandua PRO was collecting material from Leroy Merlin and on his way to redo the flue installation. I advised that I was not aware but that to end this sorry saga I relented as long as the internal work was completed before our guests arrived at 1pm. At 12:55pm the same unqualified PRO Emmanuel arrived. This is after I has explicitly requested and it had been agreed to that a suitably qualified PRO be appointed to rectify the dangerous and unsightly installation. At 13:07 Saturday 30 April I sent Linton a WhatsApp advising that I can accommodate a "knowledgeable/qualified" installer on Monday 2nd May at 11;30am. My message was read on 1 May at 9:51am but not responded to. This morning 2nd May at 10;24am my wife received a message from the same unqualified PRO Emmanuel to say he is on his way. He was politely told that he is not qualified to undertake the task at hand and that he should refrain from coming.