JC
Jacob C
1 reviews | Active since May 2016
08 Dec 2023, 10:56
The worst online retailer on stock control and service.
The worst online retailer on stock control and service. I ordered two patio sets the one order was cancelled after a few days and the reason given is supplier out of stock. Yet the web site sitll show the patio sets as available for order. I then asked for clarification via email as I need two similar patio sets. Received no reply. I then asked for an order cancellation on the one set that is apparently in stock. This is not been actioned for a few days and on followup email I get a reply calling me Allen and that is not even my name.
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Replies (1)
Leroy Merlin South Africa's replyOfficial
09 Dec 2023, 11:12Good day Jacob
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Leroy Merlin South Africa's reply09 Dec 2023, 11:12
Official
Good day Jacob
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.