The worst customer service received form the new Centurion branch

On the 10th of July 2025, my contractor and I visited the Leroy Merlin in centurion to place an order for wood meant for a kitchen Cabinet at a rental property. After we had made payment, we were sent to the workshop to submit the proof of payment with the invoice and measurements. Two guys a the workshop kiosk were busy on the computer, for 13 to 15 minutes me and the contractor stood there waiting, no acknowledgement, or "we will be wotj you shortly please bare with us" nothing. until I asked is there someone else that can assist us, we only need to submit an order. One.of the gentlemen came and looked at our order, less than a minute, we were done. We were informed that the wood we ordered was a customer order and will be ready for collection on the 23rd of July 2025. We were ok with that since we knew that it was a customer order and also it would give us enough time to have the cabinets installed by 25th of July and so we went away. Days passed and no update, no communication from Leroy Merlin. On the 23rd of July, I call in and I spoke to Khensani from call centre, I briefly explained that I ordered wood and wanted to check if its ready that I come collect. She kindly asked if I can hold so she can check with workshop manager. After a couple of minutes holding, she came back and asked for my bun or she will.call me back. Which after a few minuted she did call back. She then told me unfortunately th wood will only be ready on the 31st of July. As I mentioned earlier on that the purpose of the wood was for a rental property that needed to have new cupboard installed by the 25th. Now bein told the wood will arrive on the 31st and I am being told this on the 23rd. A whole 10 days no one called to tell us of the delay so thay we can think of alternatives. Not a single communication was made. I told them I cant accept 31st its too far. Please ask someone to call me urgently to we can find a solution. Again, no one called. I then call in on the 24th and spoke to someone different but seems like she knew of the matter, she also asked to put me on hold while she gets gathers information on my query. After a few minutes she came back and told me the same story. Order will ne delivered 31st. Whe. I ask to speak to the supervisor, I was told to leave my details he will call me. No one called. We waited for 31st, and on the day Khensani called me to say thr wood was ready. I immediately drove to tje branch to collect the wood. Without the contractor since he had other jobs he was doing. I went to the collections department and was also met by a.very unfriendly and unprofessional consultant who started off by asking me why my invoice is on my phone and not hard copy. He did not even ask to be excused while he does his security checks. I stood in front of him and I hear him calling the contractor to tell him theres a gentleman here to fetch your wood. I got upset at that point. You are doing your security checks, good but you could atlist communicate. I gave him the number of the contractor he called. Fine, I loaded the wood, at this point I am disappointed, upset and annoyed cause because of the delay, that means no rental income for the property since cabinets are nkt installed and it's already the 31st. R1473 order has just cost me R9700.

Since the contractor wasn't woth me to covert the wood, on Saturday morning, we then drive together to go install the Cabinet, we discover that, one of the pieces is incorrectly cut. We drive back to leroy merlin and back to the waiting kiosk. We explain our matter to them, the ****le there tried to defend themselves so I asked for the supervisor. A gentleman. By the name Jefferey or Jerry was called. We told him what had happed and shoed him the measurements and how we needed the qood to be cut. The contractor then stepped in to come up with a solution but it would mean we need to bring some of the off cuts to make the missing wrongly cut piece. But the would require edging and an extra handle. To cut the long story short, the qood was cut and inwas made to buy the new handle for R23,00 I asked why am paying extra for your error. Jerry said the bosses wo t give me the handle for free. I told him but its not free, your team.made an error which has cost me money already yet you are asking me to pay another R23 to solve the error. I paid the R23 since we needed to start the installation. LEROY MERLIN CENTURION, train your staff. I deal with customers on a daily take thia from me , People dont buy from.shops, people buy from people. Train your staff