The worst customer service

I sent an email to Leroy Merlin on the 23rd of January regarding a faulty washing machine, I then got an email back from Kamogelo Lerole who is their consultant with a reference number, I was advised someone would call me, I sent another follow up email on the 25th as Noone had called me and another one again on the 26th. I called on the 30th as I had still not heard from anyone, only to be put on hold until I got cut off, on the 31st I got an email from Sydney Mashishi apologizing for the late response and advise my query had been escalated and gave me reference number 837658, it is now the 8th of February and I still sit with a faulty washing machine and Noone has bothered to call me from this useless establishment.