The Worst Customer Experience Yet!

I purchased the FERRE stove online on April 30th, and it was delivered on May 2nd. At first, everything seemed fine—until I inspected the stove and realized how poor the quality was. Disappointed, I immediately requested a return.

Here’s where the issues began: Strike 1: They informed me they would deduct 10% of the amount plus courier fees for the return—unexpected and unfair for a product that was clearly substandard. Strike 2: Despite multiple reminders, they only collected the stove on May 14th, leaving me waiting for nearly two weeks. Strike 3: On May 17th, I received a call assuring me the refund would be processed "as soon as possible." Yet, as of May 26th, my money still hasn’t been returned.

This entire ordeal has been stressful and costly. If I had bought from Makro (I ended up buying from them) or Takealot, I would have had a better customer experience.

Final Verdict: NEVER AGAIN. I strongly recommend avoiding this Leroy Merlin and opting for more reliable retailers instead. Save yourself the hassle!