GM
Grace M
1 reviews | Active since Sept 2015
14 May 2024, 12:04
The tactics continue!!
After reviewing LeRoy Merlin they immediately made contact and stated the matter is being considered and later claimed that the refund had now been processed on the 17th of April and attached a "proof" that was not a proof of deposit into my account but their books stating they have processed. This is not the first time they have sent these but nothing deposited into my account, They claimed it would take 10 days for the refund to reflect on my side. ? I made a follow up on the 4th of May and now they ignore emails.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
14 May 2024, 16:38Good day Grace
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 906261.
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 906261.
Best regards,
Leroy Merlin South Africa's reply14 May 2024, 16:38
Official
Good day Grace
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 906261.
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 906261.
Best regards,
GM
Grace M's updateReviewer Update
16 May 2024, 22:27Thank you for the response but it certainly doesn't seem like anything unfeigned at all because the response I got from Khethiwe was that I send her three months' bank statement so that she can assist! After all I have gone through for more than half a year now I keep being taken in circle!
GM
Grace M's update16 May 2024, 22:27
Reviewer Update
Thank you for the response but it certainly doesn't seem like anything unfeigned at all because the response I got from Khethiwe was that I send her three months' bank statement so that she can assist! After all I have gone through for more than half a year now I keep being taken in circle!