The online shop shows things not in stock and refunds are a nightmare

When I purchased the product online, the system indicated that it was in stock. I made a payment with payflex. As of a day later, I had not received confirmation of the order or been contacted by anyone at Leroy Merlin. However, when i contacted them they said they did not have stock, despite their system showing that they did. They committed to reversing the purchase and making a refund.

5 days later, the purchase hasn't been reversed, and Payflex has already activated a payment schedule. My carpenter's date for installing the skirting was cancelled- charging me a fee for the inconvenience. I am now looking for alternative skirting and trying to track down a refund.

As a result of this experience, I would not recommend online purchases from Leroy Merlin based on the fact that it can sometimes result in a pillar-to-post experience.