The nightmare saga continues!

I can't believe I am having to fall back on Hello Peter again! After complaining on this site about the appalling service over several weeks from Leroy Merlin including my inability to get a refund on an item they cancelled, I promptly got an apology from them on 1st October. In it they advised that my very overdue refund was "currently pending" and that I would be sent proof of payment when the refund was made. Well, it's now 7th October and . . . nothing. I can't help wondering if this is a policy to wear customers down so they give up getting their refund.