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Aubrey C
1 reviews | Active since Nov 2012
25 Mar 2024, 09:21
The Leroy Merlin customer services are shocking. The last two weeks after numerous emails and telephone calls the faulty product is still not collected. All I hear is we will contact the 3rd party agent and revert back to you but not call. I am not inter
The Leroy Merlin customer services are shocking. The last two weeks after numerous emails and telephone calls the faulty product is still not collected. All I hear is we will contact the 3rd party agent and revert back to you but not call. I am not interested in 3rd part agents because I purchased the product from Leroy Merlin. The product claims the it can charge a lithium battery 🔋 but the charger read all batteries as lithium. All I want is my money back. Leroy Merlin left a lump in throat with all their bad service. 👎
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Replies (2)Leroy Merlin South Africa's replyOfficial
25 Mar 2024, 17:29Good day Aubrey
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Leroy Merlin South Africa's reply25 Mar 2024, 17:29
Official
Good day Aubrey
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
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Aubrey C's updateReviewer Update
08 Apr 2024, 15:33Good Day. The faulty product was collected 2 weeks ago and received an email asking if I want a refund. My answer was yes and until today no refund. I emailed 2x your call centre but they completely ignored me. Thanks
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Aubrey C's update08 Apr 2024, 15:33
Reviewer Update
Good Day. The faulty product was collected 2 weeks ago and received an email asking if I want a refund. My answer was yes and until today no refund. I emailed 2x your call centre but they completely ignored me. Thanks
