terrrible after market service

i bought a Makita sds drill off Leeroy merlin just over a year, it then failed within the year but only brought it in 5 days after the year warranty expired due to my busy season at work. i handed it in with my other makita drill to be repaired. i was told that i lose warranty and i paid for both repairs. both repairs have not been done properly, the sds is working but the trigger is not properly installed, make shift job and my other drill has gone back 3 times which is still in their possession. its been many months and i have kept asking to no avail. i have tried so hard to phone using their contact number they provide but it seems as its designed for you to never speak to anyone but a robot. im disgusted by the repair service and that my makitas are not sent to reputable makita agents to be repaired.