TERRIBLE TERRIBLE TERRIBLE EXPERIENCE AT LEROY MERLIN!!!

I am absolutely disgusted in the service from Leroy Merlin.

The customer service is **********, I dealt with 7 different customer centre agents or employees working at Leroy merlin, after placing an online order, I was advised there was no stock of the items I ordered (50 total items ordered of the same product) after payment was received, I was advised 20 items of my order would be delivered and the other 30 would be cancelled and I can expect a refund within 7 - 10 working days.

Once my order was retrieved and the business was able to supply the items, the full order was processed and no refund was necessary, the products were then supposed to be delivered 4 - 6 days later once order was received.

I was once again advised there was no stock AFTER my order was already collected from the courier company, however their online store is PATHETIC, they have numerous amounts of stock and items online but one ordered AND PAID they advise their is no stock / items to supply!!

No employees knew what was going on in the business, no one had any idea where my products were and when it would be delivered, the call centre agents had a TERRIBLE attitude when communicating with me and my fiancé, upon asking to speak to a manager I was advised they were all on call or unavailable, I then asked to speak to a more senior manager who is available and not on a call and was told that the senior management and CEO of the business does not deal with people only the call centre agents do... how RIDICULOUS. Why have managers in a business if you cant speak to them so they can resolve issues??

Never mind that the call centre agents are USELESS and don't have a CLUE WHAT THEY DOING.

I would never recommend this place to anyone! They are useless and the service is disgusting to say the least.