Terrible service! Not worth it!

I made an order online based on the fact that the website said that I would receive my order on Thursday the same week. As soon as I paid I noticed that my delivery was now 4 weeks away. I immediately contacted Leroy Merlin to ask for a cancelation. The next day I got a response pointing me to go to the refunds portal. I followed the instructions, logged into the portal, chose the order, and on the screen, I was told t email the very same email address that I emailed in the first place. Since then I followed up with Thulani Lukhele who stopped responding to my emails and essentially refused to cancel the order. I spoke to multiple agents who said they will log in a cancellation, but that has not happened.

Today I spoke to an agent that told me that the product is on the way. Which I no longe need because I got it from another store that has stock .

Terrible service.