Terrible service, it seems this is a ****!!

I ordered a washing line set from this business, 10 days have passed and the item was not delivered, no emails, no sms, nothing, I can't even track the parcel because i was not sent any tracking details. I tried calling them several times but they kept me holding the line for about an hour until i eventually cut it off because I was only listening to music. The lady who answered me at first said she was escalating the issue, but even for that escalation, I did not receive any communication. I dont have my money and I dont have the washing line set either.