Terrible service from online store

21 Jan I placed an order with Leroy Merlin for a bathroom unit. Heard nothing till 24/01/2025, called the call centre and was met with an uncaring agent.

Call to the call centre to follow up was at 10:30, was supposed to receive a call back. Called again 11:45, they were waiting to hear from the store.

Get a call at 13:28 to tell me the item is out of stock until foreseeable future. They never picked up it was out of stock on the system.

I’m told refund will take 10 days, after waiting 4 days without receiving the item, this is not acceptable.

Had I not called and asked what’s happening I would not known. Now I still need to wait 10 days for a refund due to your internal issues.

We will never shop online or in store again.