Terrible Service. Avoid this company!!!

The service is terrible. I placed an order, and received it timeously BUT the received the wrong stuff. The handles I received looked nothing like the online pic online, nor are they cabinet handles, although the SKU are the same. Not only that, the 2 handles I received isn't even the same size - although it has matching SKU nrs. Now how do you explain these people that?? Because you got what you ordered - as far as the SKU nr. It is now 29 days later, with empty promises to collect and refund, but nothing happens. Emails are answered with: Request # *** has been solved