Terrible service at call centre, emails, online ordering, packing and courier

Bad experiance ... sad how the online service is poor but you can see the owners have invested so much in the country.... I ordered online, it took money. No order number or reference. I spent a week emailing with Lufuno and another team member who would not even check what is going on. I had to spend so so much time on this, trying to find out what is going in and you cannot reach people either and the ones you do will not assist you, when I had vital things to do. They also take 8 days to send your orders when they are 20km away from you ... Very odd service ... they take like 3 days to pack x2 small packets of seed.