RB
Rozanne B
1 reviews | Active since Nov 2022
11 Dec 2025, 08:36
Terrible service and poor quality
I ordered a couch online. When it arrived, it was NOTHING like advertised. Completely wrong color, poor quality and really not what I ordered. I immediately requested that they collect the couch, so that we can start the return process and refund. It's been 2 weeks and they have still not arranged to collect the couch. The supplier offered to refund me HALF of the couch's money if I kept it. But I don't want the couch and I want my full refund. It's my right as a consumer to return goods. I have sent several pictures to Leroy Merlin to show what I ordered and what I received is NOT the same.
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Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
11 Dec 2025, 12:30Dear Rozanne
Thank you for bringing your concerns regarding your order to our attention on Hello-Peter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your order to our attention on Hello-Peter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Leroy Merlin South Africa's reply11 Dec 2025, 12:30
Official
Dear Rozanne
Thank you for bringing your concerns regarding your order to our attention on Hello-Peter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your order to our attention on Hello-Peter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
RB
Rozanne B's updateReviewer Update
12 Dec 2025, 13:28No one has bothered to contact me yet.. And still no responses to my emails.
RB
Rozanne B's update12 Dec 2025, 13:28
Reviewer Update
No one has bothered to contact me yet.. And still no responses to my emails.
Leroy Merlin South Africa's replyOfficial
12 Dec 2025, 14:26Hi Rozanne
I sincerely apologize for the inconvenience however an email was sent to you yesterday by the supplier.
I sincerely apologize for the inconvenience however an email was sent to you yesterday by the supplier.
Leroy Merlin South Africa's reply12 Dec 2025, 14:26
Official
Hi Rozanne
I sincerely apologize for the inconvenience however an email was sent to you yesterday by the supplier.
I sincerely apologize for the inconvenience however an email was sent to you yesterday by the supplier.
RB
Rozanne B's updateReviewer Update
19 Dec 2025, 08:28The email the supplier sent was an offer for half a refund. I do not want half a refund.. I need them to collect the coach, and refund me. They sent a courier two days ago - but the courier company was not aware that it was a couch and arrived with a normal enclosed bakkie, so they could not collect the couch. I phoned Leroy Merlin today, and was told it's noted that I refused collection. I did not refuse collection, the courier company did not arrive with the correct size vehicle to be able to collect the couch. I want my refund. What I received was NOT what I ordered. I am going to lay a formal complaint today with the NCC. I have been VERY patient. It has been THREE weeks now since they delivered the couch and I requested the return.
RB
Rozanne B's update19 Dec 2025, 08:28
Reviewer Update
The email the supplier sent was an offer for half a refund. I do not want half a refund.. I need them to collect the coach, and refund me. They sent a courier two days ago - but the courier company was not aware that it was a couch and arrived with a normal enclosed bakkie, so they could not collect the couch. I phoned Leroy Merlin today, and was told it's noted that I refused collection. I did not refuse collection, the courier company did not arrive with the correct size vehicle to be able to collect the couch. I want my refund. What I received was NOT what I ordered. I am going to lay a formal complaint today with the NCC. I have been VERY patient. It has been THREE weeks now since they delivered the couch and I requested the return.