1 reviews | Active since May 2020
Terrible service
Bought 27 boxes of tiles from this company. When I went to go collect from the Fourways branch on Saturday the 27th, Half the tiles were missing. I was told by the staff that they would locate the tiles from another branch and deliver it on Wednesday the the 31st. I have received nothing as yet, not even a call to explain why and today is the 2nd of September. The way this business conducts its online sales and follow ups is inefficient to satisfy customer needs.
Thank you for taking my call earlier today.
We are working hard to resolve this matter and we will be in touch again soon.
Thank you for your patience!
Thank you for taking my call earlier today.
We are working hard to resolve this matter and we will be in touch again soon.
Thank you for your patience!
Hi Jonathan,
Kindly advise if you managed to receive your tiles
Hi Jonathan,
Kindly advise if you managed to receive your tiles
Hi Jonathan,
Kindly note that your refund has been processed back to card on the 7th of October. Please confirm this your bank should the amount still not reflect into your account.
Hi Jonathan,
Kindly note that your refund has been processed back to card on the 7th of October. Please confirm this your bank should the amount still not reflect into your account.
Kindly see the below POP for your reference.
Kindly see the below POP for your reference.
Hi Jonathan,
I will revert back to you shortly.
Hi Jonathan,
I will revert back to you shortly.
Hi Jonathan,
You are welcome.
Finance has advised that they have not received your refund request. I am following up with the CRM team to assist with the sending the request
Hi Jonathan,
You are welcome.
Finance has advised that they have not received your refund request. I am following up with the CRM team to assist with the sending the request
Hi Jonathan,
Noted, I am working on it.
Hi Jonathan,
Noted, I am working on it.
Hi Jonathan,
Kindly forward us your bank confirmation letter for an EFT refund or we can process the online refund which will take 7-10 working days to reflect into your account. Kindly advise.
Hi Jonathan,
Kindly forward us your bank confirmation letter for an EFT refund or we can process the online refund which will take 7-10 working days to reflect into your account. Kindly advise.
Hi Jonathan,
We sincerely apologize for the experience that you have had with us on both your orders.
We are very sorry for the delay in refunding you. We are currently in the process of issuing your refund. Please understand that this issue has fallen below the standards of service we expect from ourselves and can only apologize once again for this unacceptable situation.
This matter has been escalated to management accordingly and I am working on it to ensure your refund is received.
Hi Jonathan,
We sincerely apologize for the experience that you have had with us on both your orders.
We are very sorry for the delay in refunding you. We are currently in the process of issuing your refund. Please understand that this issue has fallen below the standards of service we expect from ourselves and can only apologize once again for this unacceptable situation.
This matter has been escalated to management accordingly and I am working on it to ensure your refund is received.
Hi Jonathan,
You are welcome!
Please note that our finance department recieved your refund request, I will forward the POP as soon as I have it.
Hi Jonathan,
You are welcome!
Please note that our finance department recieved your refund request, I will forward the POP as soon as I have it.
Hi Jonathan,
Kindly note that your EFT refund was processed Friday the 21st of October. It take 48hours to reflect, kindly advise once this has been received.
Hi Jonathan,
Kindly note that your EFT refund was processed Friday the 21st of October. It take 48hours to reflect, kindly advise once this has been received.
Hi Jonathan,
Kindly note that your EFT refund was processed Friday the 21st of October. It take 48hours to reflect, kindly advise once this has been received.
Hi Jonathan,
Kindly note that your EFT refund was processed Friday the 21st of October. It take 48hours to reflect, kindly advise once this has been received.