LD
Lynelle D
1 reviews | Active since Mar 2020
20 Jun 2020, 13:52
Terrible service
Absolute shocking service. We have placed an order on beginning June 2020. Calling after 2 weeks to ask the progress they notify us that half of our order is out of stock. Then we waited another week. Still no progress. Then decided to cancell oir order as we ordered from another supplier who was excellwnt in service and delivery. When going personally to Leroy greenstone store we had such trouble to get a refund. Firstly they didnt want to give us the delivery fee back and wanted to give us a voucher instead of refund on the credit card. Took 2 and a half hours to get a refund eventually Will definitely not do business with them again.
Save yoirself the trouble..
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Replies (1)Leroy Merlin South Africa's replyOfficial
20 Jun 2020, 14:23Good day Lynelle, apologies for the inconvenience that may have been caused and the unfortunate experience you had. I have forwarded your message to our store management to look into this and try to correct it. Lastly I would like to thank you for the feedback and bringing it to our attention. I hope to hear from you soon and another visit to our store. Have a great weekend #TR
Leroy Merlin South Africa's reply20 Jun 2020, 14:23
Official
Good day Lynelle, apologies for the inconvenience that may have been caused and the unfortunate experience you had. I have forwarded your message to our store management to look into this and try to correct it. Lastly I would like to thank you for the feedback and bringing it to our attention. I hope to hear from you soon and another visit to our store. Have a great weekend #TR
