CV
Cobus V
1 reviews | Active since Dec 2018
24 Dec 2020, 16:04
Terrible service
Terrible customer service. Bought an umbrella opting for delivery. Twice faulty and broken product delivered, twice no communication after lodging a complaint. Suddenly I am contacted that there is no stock and I will have to wait 10 days for my refund. No apologies. No communication. Terrible service and will never support them again, as this is the second time we’ve had this experience
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Replies (2)CV
Cobus V's updateReviewer Update
27 Dec 2020, 10:14This is a follow-up. Was told to be ready on the 26th for the courier to collect the broken umbrella. They never showed up. Leroy Merlin this morning has no idea what is going on, telling me the umbrella needs to be returned because they have no stock remaining. Need I say more. Terrible *********** people
CV
Cobus V's update27 Dec 2020, 10:14
Reviewer Update
This is a follow-up. Was told to be ready on the 26th for the courier to collect the broken umbrella. They never showed up. Leroy Merlin this morning has no idea what is going on, telling me the umbrella needs to be returned because they have no stock remaining. Need I say more. Terrible *********** people
Leroy Merlin South Africa's replyOfficial
22 Jan 2021, 12:25Hello Cobus, thank you for taking our call. We are very sorry for the experience. Please don't hesitate to contact should you need further assistance. #va
Leroy Merlin South Africa's reply22 Jan 2021, 12:25
Official
Hello Cobus, thank you for taking our call. We are very sorry for the experience. Please don't hesitate to contact should you need further assistance. #va