terrible service

I am absolutely disappointed in the lack of response and communication. I ordered a generator the 30\04\23. I was then told I would have my delivery by Friday 5\04\23. I received a notification that it was on its way.

I received 3 calls on Thursday to confirm address, which is absolutely ridiculous, I sat waiting the whole day on Friday,yet nothing arrived.

I then received my 4th call on Monday @ 8;30am to confirm address in which she told me that the driver knows exactly where it is. she then told me that they would be delivering on Monday, I told her that we were closed but they could deliver next door. she said they would prefer to deliver on Tuesday as I would be present .. now Tuesday has come and gone and yet still no delivery.

I have now had to ask the electrician to reschedule yet again. I really think they should reconsider the 3rd party couriers that they are using because they are absolutely ***********