Terrible service

Please note that I have ordered goods online a month ago and the goods were damaged on delivery 2 items were sent back on the day of delivery and the balance 23 days later- i complained to the call center and was assured that the goods will be delivered with better handling and i will receive a call before the team delivers. the only call i received was when the team was at my gate to deliver 2 weeks later and i had to make Arrangments as i was not home. these goods were also damaged and the whole order was sent back again- seems like the same order was resent. the call centre is not helpfull at all- i have sent numerus mails to the case manager Musa Manganyi who is not helpfull at all- does not return phonecalls and email messages. im at wits end as i still dont have my goods which i paid over R12000 for