Terrible Service

Absolute terrible service regarding deliveries and just bad at getting back to clients with feedback.

I went to the Greenstone store on 08/07/2023 and ordered items to be delivered as they were too large to fit in my vehicle. I was informed that the delivery would happen during the week, by no later than 13/07/2023. This date came and went.

I phoned them again on 14/07/2023 to check on the status of the delivery and was told that the delivery didn't happen because the courier didn't have the correct contact number for me - a number which is correct on their system so actually just a lame excuse. I was informed that they will expedite the process and get back to me on the delivery of the items. Nothing came of that promise.

On the morning of 17/07/2023 I phoned them again as I still have heard nothing regarding my delivery. I spoke to a Matthew who informed me that the delay was now that the waybill number was incorrect (another lame excuse) and promised me that he will get back to me by no later than 11h00 with answers. At 13h45 I had to phone back as once again they did not bother to get back to me. This time a Phindile informed me that the issue was handed over to their Case Manager and that they will get back to me by close of business with answers. That came and went as well...

This morning when I checked their online portal, it now suddenly says I have placed no orders?? I have never had such a terrible experience regarding a delivery from a supposedly high-end company. If I had known this was going to be such a headache I would have gone to another supplier. Absolutely pathetic service from start to finish. I wish there was an option to give 0 stars.

I am still awaiting them to get back to me. Sigh.