TM
Thato M
1 reviews | Active since Jan 2024
17 Dec 2025, 11:14
Terrible refund process - No help at all
Terrible service from this company. I purchased a mirror that was delivered in a damaged condition. I was shocked that such a fragile item was not even bubble-wrapped.
When I requested a refund, the process was unnecessarily difficult, and the company acted as if they were doing me a favour. I purchased the item through Payflex and was due to make payment two weeks later, yet they have still not notified Payflex that the order was cancelled and refunded. As a result, I am being required to pay for an item I never received.
Despite the numerous emails I have sent, their responses are unhelpful and fail to address the actual issues raised. This experience has been extremely frustrating and disappointing.
I truly regret purchasing from this company and hope Payflex reconsiders allowing them to operate as a vendor on their payment platform.
Helpful (0)
Replies (6)0
Replies (6)
Leroy Merlin South Africa's replyOfficial
17 Dec 2025, 15:46Dear Thato
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Leroy Merlin South Africa's reply17 Dec 2025, 15:46
Official
Dear Thato
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Leroy Merlin South Africa's replyOfficial
17 Dec 2025, 16:03Hi Thato
We sincerely apologise for the frustration and stress this experience has caused you. We understand how upsetting it is to receive a damaged item and then face difficulties with the refund process
will look into your refund and contact you.
We sincerely apologise for the frustration and stress this experience has caused you. We understand how upsetting it is to receive a damaged item and then face difficulties with the refund process
will look into your refund and contact you.
Leroy Merlin South Africa's reply17 Dec 2025, 16:03
Official
Hi Thato
We sincerely apologise for the frustration and stress this experience has caused you. We understand how upsetting it is to receive a damaged item and then face difficulties with the refund process
will look into your refund and contact you.
We sincerely apologise for the frustration and stress this experience has caused you. We understand how upsetting it is to receive a damaged item and then face difficulties with the refund process
will look into your refund and contact you.
TM
Thato M's updateReviewer Update
17 Dec 2025, 19:09Thank you for your response.
However, I would like to clarify that I have not received any communication from a dedicated sales consultant, nor has anyone contacted me with an update as stated. This is precisely the issue I raised the lack of follow-through and transparency.
I would appreciate it if this matter is addressed truthfully and urgently, with clear communication on the status of my refund and confirmation that all relevant parties (including Payflex) have been formally notified of the cancellation.
Please ensure that I am contacted directly with a concrete resolution, rather than assurances that are not being actioned.
I look forward to your prompt response and a resolution without further delay.
However, I would like to clarify that I have not received any communication from a dedicated sales consultant, nor has anyone contacted me with an update as stated. This is precisely the issue I raised the lack of follow-through and transparency.
I would appreciate it if this matter is addressed truthfully and urgently, with clear communication on the status of my refund and confirmation that all relevant parties (including Payflex) have been formally notified of the cancellation.
Please ensure that I am contacted directly with a concrete resolution, rather than assurances that are not being actioned.
I look forward to your prompt response and a resolution without further delay.
TM
Thato M's update17 Dec 2025, 19:09
Reviewer Update
Thank you for your response.
However, I would like to clarify that I have not received any communication from a dedicated sales consultant, nor has anyone contacted me with an update as stated. This is precisely the issue I raised the lack of follow-through and transparency.
I would appreciate it if this matter is addressed truthfully and urgently, with clear communication on the status of my refund and confirmation that all relevant parties (including Payflex) have been formally notified of the cancellation.
Please ensure that I am contacted directly with a concrete resolution, rather than assurances that are not being actioned.
I look forward to your prompt response and a resolution without further delay.
However, I would like to clarify that I have not received any communication from a dedicated sales consultant, nor has anyone contacted me with an update as stated. This is precisely the issue I raised the lack of follow-through and transparency.
I would appreciate it if this matter is addressed truthfully and urgently, with clear communication on the status of my refund and confirmation that all relevant parties (including Payflex) have been formally notified of the cancellation.
Please ensure that I am contacted directly with a concrete resolution, rather than assurances that are not being actioned.
I look forward to your prompt response and a resolution without further delay.
Leroy Merlin South Africa's replyOfficial
18 Dec 2025, 09:31Dear Thato
I sincerely apologize on the delay in response I have included the accounts manager to
handle the matter you should receive response on the complaint.
I sincerely apologize on the delay in response I have included the accounts manager to
handle the matter you should receive response on the complaint.
Leroy Merlin South Africa's reply18 Dec 2025, 09:31
Official
Dear Thato
I sincerely apologize on the delay in response I have included the accounts manager to
handle the matter you should receive response on the complaint.
I sincerely apologize on the delay in response I have included the accounts manager to
handle the matter you should receive response on the complaint.
TM
Thato M's updateReviewer Update
18 Dec 2025, 16:49Thank you for your response.
I can confirm that the matter has since been resolved.
Regards
Thato
I can confirm that the matter has since been resolved.
Regards
Thato
TM
Thato M's update18 Dec 2025, 16:49
Reviewer Update
Thank you for your response.
I can confirm that the matter has since been resolved.
Regards
Thato
I can confirm that the matter has since been resolved.
Regards
Thato
Leroy Merlin South Africa's replyOfficial
19 Dec 2025, 14:31Dear Thato
We sincerely apologize for the service you have received from us however the refund
was done yesterday with Payflex
We sincerely apologize for the service you have received from us however the refund
was done yesterday with Payflex
Leroy Merlin South Africa's reply19 Dec 2025, 14:31
Official
Dear Thato
We sincerely apologize for the service you have received from us however the refund
was done yesterday with Payflex
We sincerely apologize for the service you have received from us however the refund
was done yesterday with Payflex