Terrible online purchase experience

I purchased a Ph measurer from Leroy Merlin online in good faith on the 6/12/2023. I actually paid a lot more for it than was advertised with other online sellers. This was delivered on the 11/12/2023 - Broken. This is where the nightmare begins…

Cut a long story short. Here’s my take home.

This is a company that is difficult to communicate with. Their emails are total ******* and meaningless. Citing confirmations to get back to you in a certain time span - that they don’t.

You are buying products that Leroy Merlin does now stock. They are selling products from 3rd parties. Which makes them is reliant 3rd party suppliers to fullfill the order. This is not made clear when you are buying the product online.

This means you are now beholden to a third party to resolve any issues with the purchase.

This means you get fobbed off. The return is no longer reliant on dealing with Leroy Merlin, but their supplier.

Even having reported the broken good immediately on the 11/12/2023 I am now have to wait till the new year when their supplier opens up again. They closed on the 13/12/2023 (2 days after having reported the issue).

It turns out I will only start to get resolution in the new year when their supplier opens up again.

They hide behind fine print.

Meanwhile I don’t have that Christmas present (purchased on the 6/12/2023) and they have my money.

I will NEVER EVER buy from this unprofessional company ever again.