Terrible Experince with Leroy Merlin Greenstone !!

Terrible experience with Leroy Merlin Greenstone, bought 2 sliding doors and 3 windows on the 12 August 2026. I was told 2 of the windows would need to be ordered, as they did not have stock in store, and that this would take 10 days to deliver from the day of the order. Although the 10th day (business days) would fall on the 25th of August 2026, there was no delivery nor communication from the store. When I called to follow up on the order and why there was no delivery nor communication, I was told that my ordered items will be delivered on the 27 August 2026. 2 days over their stated delivery period. In the morning around 11:00 27 August 2026, 2 sliding doors and 1 window was delivered, missing 2 windows. The delivery people said they were not sure what happened and would need to contact the store to find out. I called the lady who had called me to inform me that my delivery was on the way to inform her of what had happened and requested that the two windows be delivered on Monday, 31 August 2026, as I was travelling out of province on 27 August 2026 and would not be available after 12:00. The lady acknowledged the undelivered items and said they would only be delivered on the 9 September 2026 as they had not been delivered to the store yet ?? These are the two windows that needed to be ordered. I want to also mention that these windows are not custom-made windows; they are the standard windows shown on their website. The salesman said orders only take longer for the customised windows. So I wonder how long someone who has bought customised windows would have to wait if I have been waiting for over a month for my order for delivery of standard items?

The 9 September 2026 came and passed still no delivery and no communication from the store. Today is 16 September 2026. I called the lady who I was communicating with from Leroy Merlin Greenstone, and she said she was on leave and to contact her manager. I went to the store the same day to follow up in person to see the manager and the manager called the same lady who I had spoken to earlier and then handed me over to another lady working there. The lady said she could see on the system that the items were not delivered, even though the delivery date stated on the system was 27 August 2026, which had long passed and she had no explanation as to what was causing the delay and the 2 items were apparently still not delivered to the store and therefore were unavailable. She said she needed to speak to the initial lady who was handling the delivery of the items. She was unable to get hold of the lady on the phone and asked if they are not able to get the windows, what will I want to do? I have already waited so long!

She then told me that I can go and that she would contact me when she knows what is happening with the two items and could not give any indication as to when the delivery could possibly happen.

This has been such a terrible experience and a major inconvenience, as it has halted the construction work I needed the windows for, for such a prolonged period. I have been literally waiting for over a month since I first bought all these items in-store! This store is very unreliable, and I would not at all recommend making a purchase here.