SG
Stephen G
1 reviews | Active since Mar 2020
30 May 2020, 18:38
Terrible customer service when ordering online
Terrible online ordering system. Ive waited 2 days and both days I have been promised delivery. I am still waiting. Your staff are ********* and lie to clients. How difficult can it be to provide a ckient with a clear delivery date. I have to call in and follow up. Your staff cant take their own initiative to call a client or reply to an email. Why charge mee a delivery fee if you make the process so unbearable
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Replies (2)
Leroy Merlin South Africa's replyOfficial
30 May 2020, 18:45Hi Stephen, we're sorry for this experience. We can understand your frustration if someone has told you the opposite of what Leroy Merlin customer promises are, which are between 7-10 days. If you can share the name of this person as we will need to provide additional training to make sure that other customers are not misled. Thank you for your patience. #va
Leroy Merlin South Africa's reply30 May 2020, 18:45
Official
Hi Stephen, we're sorry for this experience. We can understand your frustration if someone has told you the opposite of what Leroy Merlin customer promises are, which are between 7-10 days. If you can share the name of this person as we will need to provide additional training to make sure that other customers are not misled. Thank you for your patience. #va
SG
Stephen G's updateReviewer Update
30 May 2020, 18:55Take your time and use my order number to track who worked on the order. Ive spoken to 5 different people. Again I need to give you the information. Use your own initiative. Either close your online store or take a different approach as you are harming your brand.
SG
Stephen G's update30 May 2020, 18:55
Reviewer Update
Take your time and use my order number to track who worked on the order. Ive spoken to 5 different people. Again I need to give you the information. Use your own initiative. Either close your online store or take a different approach as you are harming your brand.