Terrible customer service on online orders

I'm starting to get frustrated with the empty "we will call you back" promises. My first online order with the company in May was great, it was delivered after 2 days so I told myself let me order with them again since it was so quick the last time.

I'm starting to regret it cause I placed an order on the 4th and did an add on to the order on the 6th. Lack of communication is the best thing this company know how to do I must agree. I have sent a whatsapp and called them everyday for the past 7 days with them promising to call me back but as we say dololo. This second order is a disaster, mind you it's not even that big of an order and I don't think I will recommend again any friends family members or even myself to to come and buy again. Your online services and giving feedback to your customers on orders are not really up to standard.

There are no phones in the branches as they say so I speak to several different call center agents and keep on getting a "we will call you back" every time but of course that doesn't happen what's so difficult in keeping your customer in the loop on the money they are spending on your company. Yoooo this is frustrating.