TERRIBLE CUSTOMER SERVICE AND UNACCEPTABLE DELAYS ON DELIVERIES

On the morning of Friday 11th June 2021, I went to Leroy Merlin in Little Falls. Bought a PG Bison worktop and asked for delivery the same day. I was then informed that deliveries for the day had already gone out and that they don't deliver on Weekends, I would have to wait until Monday to receive my order. The following day I received an email stating that the order was picked up. I then called on Monday morning and was informed that my order was out for delivery. I waited the whole day Monday until around 4pm and no order was delivered. I called again and was informed AGAIN that the order was out on delivery and I should still get it on the day. This did not happen. I then call on Tuesday to enquire, I spoke to a Jeanette who promised to get back to me and never did. Until I called 2 hours later and spoke to a Lele who also promised to check and didn't. I then called again after having to wait over 4 hours for people to get back to me to no avail. I again spoke to Lele who confirmed that IN FACT, my order was not with the couriers and was in fact not even picked up even though I received an email saying that it had been picked up and confirmation that it was out for delivery. After numerous calls and frustration, I was then informed that the order would only be picked up today (Tuesday) and will only be delivered on Friday, a whole week after the time they said it was out for delivery. THIS IS PATHETIC to say the least. I don't think Leroy Merlin realizes the kind of inconvenience they put their customers through just because they can't get their act together. I had to pay a Carpenter for doing absolutely nothing for 2 days as the kept promising what they can't deliver. I have suffered a huge financial loss and time wasted due to them being so DISORGANIZED. Terrible customer service.