Terrible customer service

I purchased a SupaHot geyser online from Leroy Merlin on 28 October 2025. A few days later, on 1 November 2025, I emailed the store to cancel the order due to a change in my circumstances.

Since then, I’ve called multiple times to follow up on my refund, am only getting automated emails with no clear response. I still haven’t received my refund or any clear timeline.

I feel ignored and frustrated after doing everything required from my side. I kindly request that Leroy Merlin processes my refund urgently and improves communication around such matters.

Order nr.: *** Name: Mthobisi Mbatha