HG
Halima G

1 reviews | Active since Feb 2024

21 Nov 2024, 07:59

Terrible

Purchased a bestway pool with pump Pump has no power Asked for a replacement Receives email with troubleshooting steps I explained the pump has no power We have followed troubleshooting I'm then ignored for 2 days until I send a follow up email I receive troubleshooting steps again I ask for a replacement again Ignored again

Terrible service

0
Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply26 Nov 2024, 12:48
Official
Good Day Hamila 

We are following up with your ticket and we will contact you regarding your order. We're sorry for the frustration caused. 
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Nov 2024, 12:58
Official

Good day Halima, 

 

 

Hope you are well.

 

Kindly note that we have escalated your request through to our Account manager to assist . 

 

We would like to apologize for the inconvenience and frustration which this has caused you.

 

As soon as feedback has been received , i will revert to you . 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Nov 2024, 14:45
Official

Hi Halima, 

 

 

Please be on the lookout for the sellers call to arrange collection .