TM
Tiego M
1 reviews | Active since Jul 2013
31 Jan 2023, 14:00
Terrible After Sales Service
I purchased a 720W 1200VA Ellies Inverter online from Leroy Merlin in July 2022 however the inverter is faulty and the batteries do not hold a charge. I emailed "***" on 26 Jan and got a response from Phakamisa who informed me that the Edenvale store will call me.
Today is 31 Jan and I am still waiting for a call from the store despite following up on email with Phakamile. I will never ever purchase from Leroy merlin again as their after sales service is terrible, Makro is much much better.
Helpful (0)
Replies (1)0
Replies (1)
Leroy Merlin South Africa's replyOfficial
31 Jan 2023, 17:25 Dear Tiego,
Please accept my apology on behalf of our company.
I am sorry to learn that your experience with your online order was less than satisfactory.
We value our customers and exceptional service is always our priority.
Please be advised that we are investigating the matter and you will be provided with feedback.
Please accept my apology on behalf of our company.
I am sorry to learn that your experience with your online order was less than satisfactory.
We value our customers and exceptional service is always our priority.
Please be advised that we are investigating the matter and you will be provided with feedback.
Leroy Merlin South Africa's reply31 Jan 2023, 17:25
Official
Dear Tiego,
Please accept my apology on behalf of our company.
I am sorry to learn that your experience with your online order was less than satisfactory.
We value our customers and exceptional service is always our priority.
Please be advised that we are investigating the matter and you will be provided with feedback.
Please accept my apology on behalf of our company.
I am sorry to learn that your experience with your online order was less than satisfactory.
We value our customers and exceptional service is always our priority.
Please be advised that we are investigating the matter and you will be provided with feedback.