Terrible after sales service and opaque refund process

Ordered a couch online. Delivery ETA was missed by almost two weeks and ultimately a badly damaged product was delivered. I refused to accept the damaged couch and informed the delivery team to take the couch back and I would request a refund. I lodged a refund request via the online platform and shortly thereafter it was assigned to a Leroy Merlin representative who escalated the refund request to the service provider on 5 August. The service provider acknowledged the request for refund on the same day and undertook to process the refund. However, I have received no refund nor further feedback and my emails requesting a status update go unanswered. Be very careful that when buying from Leroy Merlin as when you experience issues you will have to deal with the service provider who may or may not be responsive. Leroy Merlin don't do much to assist you. I will unfortunately be left with no choice but to initiate a chargeback via my bank which will cost me bank fees. I will never purchase anything from the online store again and strongly caution others against doing so as well.