Terrble return assistance

Good day 

Hi Linda please be advised your request will be escalated to the Marketplace representatives to assist you further as advised telephonically earlier.

You will get all the correspondence from them .

Thank You 

Good day Linda

Trust you are well

I am a marketplace consltant and I will be assisting with the return request 

Please note I have sent the return request to the sellers, please note the seller's response below and advise accordingly, also kindly send pictures of the basins

Not a problem please note as with any return the following procedure kicks into place:

Client will be charged for delivery of the item and will also be charged for the pick up of the item.

Please note the item should be put back into its original packaging if this can not happen it should then be wrapped securely as the client will be held responsible if any damages occur.

Once the item is collected it will go into evaluation, this is a 3 day process... Any damages found after the evaluation is done the client will be held responsible for it and will be charged accordingly.

If the item is deemed to be unsellable the client will not be refunded and will be responsible to collect the item from us.

Please let us know if we must start the process of collection

Looking forward to your response 

Regards 

Ntombi 

Hi 

Thank you for your response 

Let me inquire with the seller and revert back to you 

Ntombi 

Good Morning,

Apologies for the late response, you can return the product to the address below alternatively the seller can arrange a collection and deduct the collection fee from the refundable amount? Please advise accordingly 

We only have branches in JHB.

Designer Concepts

43 Voortrekker Street

New Redruth

Alberton

JHB

***

Kind Regards

Good day Linda

Trust you are well

Please note feedback from the one of the sellers,this is for order ***-A for the Cozimax Lotus Bathroom Vanity With Bali Basin

I am struggling with the seller for ***-B, but I will revert back to you with feedback

The item return has been booked with courier, Details are as follows

The Courier Guy
 

Waybill Nr HRZRQQ-R(RETURN)

Once we receive it we will send it into the evaluation process and revert back with feedback.

Kind Regards

Good morning Linda 

Trust you are well

This is a follow up to check if the seller for order ***-B has contacted you to make arrangement as yet? 

Also kindly confirm collection on the basin on order ***-A , tracking details show collection took place this morning

Looking forward to your response 

Regards 

Ntombikayise 

Hi Linda 

Thank you for your response,

Please let me know once the second item has been collected

Regards 

Good day Linda

Trust you are well 

This is a follow up on the return for the basins, please advised if both have been collected, so I can assist with a follow up or close the ticket

Looking forward to hearing from you 

Regards

Ntombikayise

Good day Linda 

Trust you are well

Please see communication from the seller below and advise accordingly. This is for order ***-A for the Cozimax Lotus Bathroom Vanity With Bali Basin

We have received the unit back, Unfortunately the *****s are missing from the unit, Please advise were they are because if we cannot get the *****s back we cannot accept the return and the client will have to collect the unit.

Kind Regards