TAKES YOUR MONEY BUT NO DELIVERY OR REFUND FOR CHRISTMAS

It would seem the on line business Leroy Merlin cannot be trusted. I ordered and paid for an item meant to be a Christmas Gift on around the 16th. Delivery date according to the web site was 22 December. Today is 28 December and has still not arrived. Following up on messenger just came down to a “we will get back to you” that obviously does not happen This morning I phoned the so called help line and was told that they did not have the item in stock and whoever was assisting cannot understand why I was not called blah blah blah and the call mysteriously dropped I am sure getting refunded is also going to be challenging. Sad that Leroy Merlin turned what should have been a festive happy time into an embarrassment to me. Had they been professional enough to inform me they did not have the product, instead of being money grabbing orientated, I simply could have gotten the same product somewhere else. It really is not something unique or difficult to get hold of, and many other on line stores have the same item at the same price.