Takes your money and RUNS

I purchased carpet steam cleaning service from Leroy Merlin. They act as a go-between between the customer and the carpet cleaning company, Hudson Carpet Cleaning. This is not made clear in the description of the item on the website.

After purchase, I did not hear from Leroy Merlin.

I had received an invitation via WhatsApp with NO explanation to join an WhatsApp carpet cleaning group. Obviously I didn't respond. Who DOES respond to invitations to join WhatsApp groups from a number that you don't know, and without any phone call or message explaining?

When I queried it with Leroy Merlin, they contact the supplier and then came back to me, telling me that the supplier had contact me via WhatsApp. I put two and two together and accepted the invitation. NOTHING. NO CONTACT FROM SUPPLIER.

I subsequently emailed Leroy Merlin a SECOND time to follow up and request a refund. NO RESPONSE.

I have now emailed for a THIRD time requesting an immediate refund