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Debbie T
1 reviews | Active since Sept 2012
20 Sept 2019, 15:34
TAKE YOUR MONEY AND DON'T SEND WHAT YOU ORDER
Orders quarter round online - 12 pieces which they had in stock. Received confirmation of order.I am in Durban and also paid for delivery. Order arrived with only 8 pieces - No contact before they arrived to tell me insufficient stock or to ask if I still want it! I emailed for next 2 days with no response. Have now called and was told they will call me back because no one answering their phones in that department!! They have my money and I have a builder sitting and waiting....I buy 90% of things on line - local and international - this is the worst company I have ever dealt with.
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Replies (3)
Leroy Merlin South Africa's replyOfficial
20 Sept 2019, 17:29Good afternoon Debbie, really sorry for that situation, may i ask you to send me your detail and order number on my email to manage the situation and find a solution for you
cedric.sennepin#leroymerlin.co.za
cedric.sennepin#leroymerlin.co.za
Leroy Merlin South Africa's reply20 Sept 2019, 17:29
Official
Good afternoon Debbie, really sorry for that situation, may i ask you to send me your detail and order number on my email to manage the situation and find a solution for you
cedric.sennepin#leroymerlin.co.za
cedric.sennepin#leroymerlin.co.za
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Debbie T's updateReviewer Update
27 Sept 2019, 14:08Brilliant rectification of the issue by Cedric , Sophie's and their team. Immediate calls and apologies together with the reason for non supply and a solution to the problem... goods were sent as soon as stock was received and I received it in Durban when they said I would. Follow up call to make sure I was happy totally ope to my feed back of their only problem being lack of communication. Everyone makes mistakes its how they fix issues that really matter - they are a new company here in SA and I would highly recommend them.
DT
Debbie T's update27 Sept 2019, 14:08
Reviewer Update
Brilliant rectification of the issue by Cedric , Sophie's and their team. Immediate calls and apologies together with the reason for non supply and a solution to the problem... goods were sent as soon as stock was received and I received it in Durban when they said I would. Follow up call to make sure I was happy totally ope to my feed back of their only problem being lack of communication. Everyone makes mistakes its how they fix issues that really matter - they are a new company here in SA and I would highly recommend them.
Leroy Merlin South Africa's replyOfficial
27 Sept 2019, 16:20;-) thanks a lot Debbie for your feedback, nice to see you that even if we are not perfect, we have been able to satisfy you... see you soon again ;-)
Leroy Merlin South Africa's reply27 Sept 2019, 16:20
Official
;-) thanks a lot Debbie for your feedback, nice to see you that even if we are not perfect, we have been able to satisfy you... see you soon again ;-)