Stop your false advertising and sort out your nonexistent customer service

Absolutely unbelievable! It's only a 1 star rating because there is nothing less! On Tuesday 5 December I purchased a Centurion D5 Evo gate motor, 2 Nova remote controls and a Lithium battery online and my order number *** was confirmed. As per your email confirmation, delivery for the first two items to be shipped by Leroy Merlin was Friday the 8th, the 3rd item was to be delivered by Saturday the 9th to be shipped by Very Nice Things. The 3rd item (battery) was delivered on Thursday but nothing from Leroy Merlin for the other two items. On Sunday the 10th, I called to enquire and was told it was out of stock and the supplier will only supply new stock sometime next year. What is even more shocking is right now as I write this, the gate motor is still showing as available on the site. Does anyone actually hold this company accountable for false advertising??? To top it off they are insisting the refund will take 7 - 10 days. Like seriously, when you processed the order knowing full well you had no stock and then you don't even have the decency to contact me but wait for me to call in after your purported delivery date. You held on to the payment for 5 days and now you want a further 7 - 10 to refund????? It doesn't end there, I got an email today confirming the refund but only for the 2 items and yet I made it very clear I want my full refund and they should collect the battery. LEROY MERLIN you are daylight ******* taking people's money knowing very well you have no stock. Why is the motor still showing as available on you site since I called in yesterday?? You are nothing but corporate ******* and quite clear you don't care or even learn anything based on the mountain of complaints here. You have the audacity to offer me a 10% discount on my next order, you will be so lucky if I ever buy anything from you and I will make sure tell anyone willing to listen.