Stock shortage and terrible customer service

Ordered items online almost a month ago, 2024/09/27. And still no delivery, 2024/10/23. Every time I call, it is one excuse after the other. First there were a shortage of stock ordered, which the website showed in stock. Then waiting for supplier. Was contacted last week Wednesday by Manager of the Boksburg branch, and here I must give a positive, the first one of all the emails and phone calls I made that actually responded. Was told that she will let the people on floor contact me about possible replacement items for the items not in stock. But here again nothing happened, a week later and still nothing. I am in good mind to cancel my order and take business elsewhere.