STILL WAITING ON REFUND - CALL CENTRE ATTITUDE IS TERRIBLE!

We returned all of our items that we wanted to refunds on 7 January 2025, physically make 3 trips to return the items to ensure it was back at the store (Leroy Merlin Fourways) immediately. We were advised that the refund would be sent to head office and processed accordingly. I called Leroy Merlin yesterday and was informed that the refund was made and that proof of payment be sent. As of today, I have not received any proof of payment. I then called Leroy Merlin again today and spoke with a consultant that had zero assistance or energy to assist me with my query and I was told my refund was not done yet and that the Finance team was not in today. I quite frankly don't understand how for a large retailer the finance is not in...I would request an urgent update on the status of my refund as I should be received it this week. It should only take 5 - 7 day workings days at maximum. You now have the furniture back and are withholding my money.